Terms of Service

Welcome to Musefy, your premier museum tour agency. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. Please read these Terms of Service carefully before using our website or services.

1. Acceptance of Terms

By accessing our website and using our services, you indicate your acceptance of these Terms of Service. If you do not agree to these terms, you may not use our website or services.

2. Changes to Terms

Musefy reserves the right to modify or update these Terms of Service at any time without prior notice. Continued use of our services after any changes signifies your acceptance of the new terms. We encourage you to review these terms periodically to stay informed about our terms.

3. Services Provided

Musefy provides guided tours of various museums and cultural institutions. Our services include:

Personalized tours led by knowledgeable guides
Customizable itineraries based on clients’ preferences
Group and private tour options
Tickets and entrance fees management
Transportation services, where applicable

4. User Responsibilities

As a user of our services, you agree to:

Provide accurate and truthful information when booking tours or using our services
Comply with all applicable laws and regulations during your use of our services
Respect the rights and safety of other users, guides, and museum staff
Notify Musefy promptly in case of any issues or changes regarding your bookings

5. Booking and Payment

All bookings must be made through the Musefy website or designated platforms. Payment for tours can be made through various methods outlined on our site. By confirming a booking, you agree to pay the specified fees associated with your chosen tour.

Booking policies include the following:

All prices are subject to change until payment is received in full.
Discounts or promotional offers must be applied at the time of booking.
Any applicable taxes or fees will be clearly stated during the booking process.

6. Cancellations and Refunds

You may cancel your booking in accordance with our cancellation policy, which is outlined at the time of booking. Refunds will be processed based on the following conditions:

Cancellations made at least 48 hours prior to the scheduled tour will receive a full refund.
Cancellations made within 48 hours of the scheduled tour may incur a cancellation fee or may not be eligible for a refund.
Musefy reserves the right to cancel tours due to unforeseen circumstances, in which case a full refund will be issued.

7. Tour Participation

Participation in tours is subject to health and safety guidelines outlined by Musefy and the respective museums. You agree to:

Follow all instructions provided by your tour guide and museum staff.
Wear appropriate clothing and footwear for the tour and adhere to museum policies.
Inform your guide of any medical conditions or needs prior to the tour.

8. Limitation of Liability

Musefy shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services, to the maximum extent permitted by law. Our maximum liability for any claim related to our services shall not exceed the total amount paid by you for the affected tour.

9. Indemnification

You agree to indemnify and hold Musefy, its affiliates, and employees harmless from any claims, damages, liabilities, losses, or expenses arising from your use of our services or your breach of these Terms of Service.

10. Intellectual Property Rights

All content on the Musefy website, including text, graphics, logos, and images, is the property of Musefy or its content suppliers and is protected by copyright and other intellectual property laws. Unauthorized use or reproduction of any content without express permission is prohibited.

11. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information. By using our services, you agree to the terms outlined in our Privacy Policy.

12. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience and do not imply endorsement or responsibility for the content, products, or services provided by these third-party sites. Musefy is not liable for any damage or loss caused by your use of these external sites.

13. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws applicable within the jurisdiction in which Musefy operates, without regard to its conflict of law principles.

14. Dispute Resolution

In the event of any dispute, controversy or claim arising out of or relating to these Terms of Service, you agree to resolve the matter amicably without formal proceedings. If an amicable resolution cannot be reached, the dispute may be referred to mediation or arbitration as per applicable laws.

15. Assignment

Musefy reserves the right to assign or transfer its rights and obligations under these Terms of Service without prior notice. You may not assign or transfer your rights or obligations without our prior written consent.

16. Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be deemed modified to the extent necessary to make it valid while preserving its original intent.

17. Entire Agreement

These Terms of Service constitute the entire agreement between you and Musefy regarding your use of our services, superseding any prior agreements or understandings.

18. Contact Information

If you have any questions about these Terms of Service, please contact us through the appropriate channels as provided on our website. Your understanding and cooperation are greatly appreciated.

Thank you for choosing Musefy for your museum tour experiences. We look forward to providing you with a memorable journey through art, culture, and history!